Position: KEY ACCOUNT MANAGER.
Deadline: 17 Jul 2016.
Date posted: 10 Jul 2016.
Location:Dar es Salaam.
Description:
Job Summary
The key account manager serves as the primary
business contact to the client and is responsible for client satisfaction, the
Key Amount Manager is expected to consistently provide excellent customer
service to accounts as well as represent clients needs and goals within the
organization to ensure quality. In addition, the Key Account Manager should
build relationships with clients to encourage new and respect business
opportunities.
Responsibilities
- Responsible for the all
client communications , conflict resolution and compliance on client
deliverables and revenue.
- Reviews all major
deliverables (i.e strategic brief, contact report, status report, cost
estimates, task sheets etc.) to ensure quality standards and client
expectations are met.
- Ensures that client
issues are dealt with in an efficient manner, informing the GM of any problems that may arise.
- Owns the Contract and
Contract renewals for new work for an existing client.
- Approves change orders
and invoices, and is responsible for payment collections.
- Works closely with the
sales team in order to maintain a continuous knowledge of sales status in order to identify potential issues
and/or opportunities within or related to the sales.
- Ensures that all
processes and procedures are completed, quality standards are met, and that
projects are profitable.
- Aware and in pursuit of opportunities for account
growth and new business, involving the your superior, creative support.
- Communicates the
clients goals and represent the clients interests to the team.
- Provides regular two way communication between client and team, to provide strong team
representation and set proper client expectations.
- Understanding company
profile and products, and effectively communicates all matters arise to the GM
- Providing regular input
on all account activities ,including status and corporate sales report on a
daily basis.
- Keeps recording on
corporate sales reconciliation on year to year.
Skills, Qualifications & Experience
- Management skills
required in order to create ,maintain and enhance customer relationship with
insurers.
- A Bachelor Degree in Business, Sales, Marketing or any related field
- At least 5 years related experience from FMCG industry
- Motivated, goal
oriented, persistent and skilled negotiator.
- High level of
initiative and work well in a team
environment.
- Excellent written and
oral communication skills.
- Handles stressful
situation
- s and deadline pressures well.Plans and carries out
responsibilities with minimal direction.