Position: RECEPTIONIST cum SALES ADMINISTRATOR.
Deadline: 30 Sep 2026.
Date posted: 08 Sep 2026.
Location:Dar es Salaam.
Description:
Job Summary
On behalf of our esteemed client, we are looking for a Receptionist cum Sales Admin to manage front desk and reception activities while providing administrative support to the Sales team. The role is responsible for creating a professional first impression, handling customer enquiries, supporting sales documentation and maintaining accurate records to ensure smooth daily sales administration operations.
Key Responsibilities
Reception & Front Desk
- Manage the reception counter and welcome visitors, purchasers, agents and business partners in a professional and courteous manner
- Attend to incoming calls, general enquiries, walk-in customers and correspondence, and direct them to the appropriate person or department
- Maintain the reception area in a neat, presentable and customer-ready condition at all times
- Manage visitor registration, appointment schedules, meeting room bookings and courier or document collection where applicable
- Handle basic customer enquiries and provide accurate information on sales office procedures, documentation requirements and relevant contact persons
- Receive and distribute incoming mail, parcels, documents and correspondence promptly.
Sales Administration Support
- Provide day-to-day administrative support to the Sales team, including preparation, checking, filing and circulation of sales-related documents
- Maintain accurate sales records in the relevant filing system and company database
- Track and follow up on outstanding documents, customer information and internal approvals required for sales administration processing
- Coordinate with Sales departments on sales-related matters
- Assist with preparation of simple sales reports, customer lists, appointment schedules and status updates for the Sales team
Customer & Sales Support
- Assist customers with general enquiries relating to product information, sales appointments, documentation status and sales office procedures
- Coordinate sales appointments and support the Sales team during customer visits, launches, exhibitions, roadshows and sales events
- Ensure brochures, forms, sales kits and promotional materials are properly stocked and available at the office
- Record customer feedback, enquiries or complaints and escalate matters requiring further attention to the relevant sales team member or supervisor
- Maintain professional communication and service standards when dealing with customers and external parties
Required Qualifications & Experience
- Minimum Degree or Diploma in Business Administration, Office Management, Marketing or a related field
- At least 1-2 years of working experience in reception, customer service, administration or sales support
- Basic knowledge of sales administration processes and customer handling is preferred
Required Skills and Competencies
- Good verbal and written communication skills in Swahili and English
- Pleasant personality, professional appearance and strong customer service orientation
- Good interpersonal skills and ability to communicate confidently with customers and internal stakeholders
- Proficient in Microsoft Office applications, particularly Word, Excel, PowerPoint and Outlook
- Good organizational and time management skills with the ability to handle multiple tasks
- Detail-oriented, responsible and able to maintain accurate records and documentation
- Ability to work independently while supporting a team in a fast-paced sales environment
- Able to handle confidential information with discretion and professionalism