Position: RESTAURANT SUPERVISOR.
Deadline: 31 Mar 2025.
Date posted: 04 Mar 2025.
Location:Dar es Salaam.
Description:
Job Summary
On behalf of our esteemed client, we are looking to hire a customer-oriented Restaurant Supervisor to ensure that all restaurant operations run smoothly. The ideal candidate will be responsible for overseeing day-to-day operations and ensuring customer satisfaction.
Job Responsibilities
- Performing administrative tasks such as managing restaurant staff's work schedules and performance evaluations
- Screening, interviewing, hiring, and training restaurant staff
- Conducting regular inspections of the restaurant kitchen to determine whether proper standards of hygiene and sanitation are maintained
- Overseeing food preparation, presentation, and storage to ensure compliance with food health and safety regulations
- Coordinating with kitchen staff to ensure that orders are prepared in a timely manner
- Checking in on dining customers to enquire about food quality and service
- Monitoring inventory and ensuring that all food supplies and other restaurant essentials are adequately stocked
- Monitoring the restaurant’s cash flow and settling outstanding bills
- Reviewing customer surveys to develop and implement ways to improve customer service
- Handling customer complaints and resolving issues to the satisfaction of the customers in a professional manner
Job Requirements
- A degree in Hospitality, Restaurant Management, Business Administration or a related field is preferred
- 5 years proven experience working as a supervisor in the hospitality industry
- Fluent in English and Swahili
- Supervisory skills, including experience managing staff
- Strong customer service skills and a dedication to maintaining customer satisfaction
- Excellent communication skills, including the ability to communicate effectively with staff and customers
- Experience in the food and beverage industry, including knowledge of industry standards and regulations
- A passion for delivering high-quality food and service