Position: HOUSEKEEPING SUPERVISOR.
Deadline: 15 Dec 2024.
Date posted: 22 Nov 2024.
Location:Dar es Salaam.
Description:
Duties & Responsibilities
Staff management
- Hiring, training, and disciplining staff, as well as scheduling shifts and providing feedback
- Managing and guiding the housekeeping staff to ensure that all rooms and public areas are cleaned and maintained according to organizational standards
- Conducting training sessions on cleaning methods, equipment uses, and safety procedures
Cleaning standards
- Ensuring that all areas are cleaned and maintained to organizational standards, and that safety and hygiene protocols are followed
Inventory
- Managing inventory and ordering supplies, and arranging equipment maintenance and repairs
- Preparing reports on departmental activities, staff performance, and resource utilization
Customer service
- Responding to guest requests and complaints in a professional manner, and listening to customer suggestions
- Scheduling shifts, training new employees, and ensuring that staff follows safety and hygiene protocols
- Inspecting rooms, hallways, lobbies, and common areas for cleanliness and order
Quality control
- Regularly inspecting and monitoring the quality of cleaning services
- Regular inspections and monitoring the quality of cleaning services are also integral to the role to uphold a high standard of hygiene and tidiness
- Resolving any guest issues or complaints related to cleanliness in a timely and efficient manner
Budgeting
- Controlling budgets to minimize waste and maximize resources
Administration
- Oversee the day-to-day functioning of the office, including ensuring office equipment is working and that office supplies are available
- Handle correspondence, schedule meetings, and prepare documents
- Maintain and organize office records, including filing, archiving, and data entry
- Handle bookkeeping, budgeting, and billing cycles
- Manage communication channels, including phone calls, emails, and post
- Arrange meetings, conferences, and events, and oversee catering
- Supervise administrative staff, provide feedback, and support the recruitment, onboarding, and training of new employees
- Coordinate with building management for office maintenance and repairs
- Provide regular office operations reports to management and identify areas for improvement
Major Requirements
- High school diploma or equivalent. Post-secondary education in hospitality or a related field
- Relevant experience in housekeeping or janitorial work is crucial, and supervisory experience is often preferred
- Inter-mediate level of English
- Fluent in Swahili (written & spoken)
- Intermediate Computer skills (Typing, Copying, Scanning, Excel)