Position: OPERATIONS MANAGER - SALON & SPA .
Deadline: 20 Sep 2024.
Date posted: 24 Aug 2024.
Location:Dar es Salaam.
Description:
Duties & Responsibilities
- Managing all SPA Operation with support to the rest of the team; supervise the new strategies; drive the company budget and maintain the cash flow of the business to attain the expected profit margin all the time.
- Oversee daily salon operations and management of the staff, Hire and train beauticians on different service offered at the salon
- Organize employees’ shifts, considering peak times and seasonality, maintain the KPI of each staff, drive the sales per staff and come with different motivation for sales improvement.
- Supervise the and benchmarking the different products which used at the salon for the service and for the retail shop, control the stock and quality of the products
- Maintain the highest quality of service, hygiene and customer caring in all the time at the salon by applying high level procedures and governance which will drive the highest quality of the service all the time.
- Maintain staff records, including salaries, working schedule, all government labor compliance, regulation compliance, run the KPI for each staff and proposal the best model for strengthen the staff delivery
- Maintain the budget of the company by ensuring every month the target is achieved, all accounting is done as per requirement, costing is managed and no leakage at the company; report all finance matter to the board every end of the quarter with proposed improvement plan
- Managing all marketing strategies, social media and promote the brand with focusing the expansion on other region, come with strategies of short term and long term on different line of business and how to strength current line of the business.
- Prepare the management report which will include Marketing, Finance, Operation, and Customer feedback; The report will be submitted to board of Director each month 5th day of preceding month.
Requirements
- Female candidate 25-35 of age
- Must have experience in hospitality industry worked in managerial level
- Local candidate of any race
- Can start on short notice