Position: STORE FRONT DESK ADMIN.
Deadline: 31 Dec 2023.
Date posted: 12 Dec 2023.
Location:Arusha.
Description:
Job Purpose
As a
front desk person, you will be responsible for coordinating sales in the store,
managing customer relationships by regularly contacting customers for feedback,
managing the online Point of Sales system, ensuring there is enough stock
available, and ensuring the store is clean and tidy. You will help ensure that
the company brand is well-known in your territory, create a good customer
experience for the customers, and work with the rest of the store team to
ensure customer orders are fulfilled.
As a front desk person, we
need to you to be a hard worker, be willing to learn, and have a “never give
up” attitude. You will represent the company in a professional manner, and we expect
you to be a problem solver, proactive communicator, and have an ownership
mentality about the tasks assigned to you.
Job Duties & Responsibilities
- Coordinating in-store sales from walk-in customers, as well as outgoing orders to retailers or business customers
- Ensuring excellent in-store customer experience
- Inputting all sales into the online Point of Sales system on a daily basis
- Managing customer relationships by contacting customers regularly to understand their experience and feedback.
- Sharing customer feedback with the Area Sales Manager and Chief Sales Officer and implement the new strategy agreed.
- Physical inspection of all stock to ensure good quality.
- Ensure store is clean, tidy, and products are presented according to company standards.
- Coordinate cleaning of franchise premises
- Capturing all data from sales and production teams in order to reconcile production with sales.
- Manage inventory and assets.
- Manage customer comments and complaint forms.
- Coordinating delivery schedules
- Execution of sales and marketing activities in your territory
- Direct field sales to customers including households, businesses and retailers.
- Coordinate with the rest of the store team to ensure customers receive orders.
- Promoting brand awareness in your territory.
- Provide feedback to store manager about results of sales and marketing activities, customer feedback, and growth opportunities for the store.
- Customer outreach and education about company and our products
- Manage customer relationships, including visits to their homes or workplaces to gather feedback and strengthen the bond.
- Preparing regular reports, including sales and marketing reports
- Manage customer databases, ensuring they are complete and updated.
Requirements
- Have an educational background in sales & marketing, communications, or business administration.
- Have direct (field) sales experience, preferably for a FMCG (fast moving consumer good) company.
- Have experience in customer-facing roles (direct sales, customer service) and know how to ensure an exceptional customer experience.
- Be able to speak good English.
- Have good interpersonal skills; you are pro-active, enjoy talking to people from different backgrounds, enjoy meeting new people and developing relationships with them.
- Have a strong desire for learning.
- Have a “never give up” attitude.
- Be proficient in Microsoft Office, particularly Word, Excel and PowerPoint
- Be comfortable with financial calculation and analysis.
- Be pro-active, quick to think of solutions to problems and try them out.
- Be organized and able to develop and work according to a plan.
- Be able to influence team members to do what is required.
- Be able to represent the company brand to external stakeholders (visitors, potential investors, etc.)