Position: CORPORATE CUSTOMER SERVICE EXECUTIVE - PARTS, ACCESSORIES & LUBRICANT SALES.
Deadline: 10 Apr 2023.
Date posted: 16 Mar 2023.
Location:Dar es Salaam.
Description:
Job Profile
This position is responsible for managing and growing the corporate customer portfolio, orienting them to the company products, responding to enquiries, providing information that helps customers in making purchasing decisions ensuring exceptional customer service while maintaining maximum profitability.
It also entails sourcing for potential customers and bringing them on board.
Major Responsibilities
- Maintain existing customers, identify and bring on board new potential customers
- Communicate new products and services
- Ensure customer satisfaction
- Create and maintain a fleet profile for all existing and potential customers
- Carry out market research, competitors and customer surveys to identify emerging customer needs
- Prepare sales, activity and customer feedback reports
- Contribute in developing sales strategy for the company
- Responsible for debt collection for allocated customer accounts
- Perform any other duties that may be required
Major Requirements
- Bachelor’s Degree in a Business related discipline; Sales and Marketing is an added advantage
- At least 3 years in a similar position in the automotive industry
- Good knowledge of automotive mechanics
- Computer literacy in MS Office packages