Position: OPERATIONS MANAGER - NATURAL RESOURCE.
Deadline: 30 Apr 2022.
Date posted: 17 Apr 2022.
Location:Dar es Salaam.
Description:
Primary Responsibilities
- Achieve business performance objectives for the businesses managed and operational performance objectives for the operations managed
- Help develop, review and implement the businesses strategy in the country together with local management and relevant stakeholders
Specific Responsibilities
- Translate business strategy into pragmatic action plans and execute
- Analyse market potential and develop competitive positioning and pricing strategies
- Develop new services/products and concepts for the assigned market segment
- Monitor market for the development of new technologies and trends
- Identify and help develop high potential employees
- Draft, negotiate and secure contracts for local and international clients
- Promote the image, capability and integrity of the company to the clients
- Accountable for any claim that may arise from clients
- Manage pre-and post-contract commercial issues
- Ensure the best quality of execution
- Operate to the highest standards of ethics, in accordance with the Company Code of Integrity
- Lead, coach and develop a business-oriented team
Requirements
- College Degree in Business Management, Engineering, Logistics or related field; or significant work experience at the Managerial level
- Minimum 8+ years’ experience in relevant areas of work such as: Oil & Gas, Trade & Logistics and Operations Management
- Consideration could also be given to non-degree holders with significant experience
Key Performance Indicators (KPIs)
- Achieve Budget targets
- Cost effectiveness % vs revenue
- New Business opportunities
- Voluntary Attrition rates
- Team Learning &Development Plan achievement
- Team Annual Leave plan Achievement
- Zero Problems with Port/sites Authorities
- Casual staff cost as a percentage of Revenue
- Lead time of Tasks/ Jobs accomplishment assigned by business line
- Customer responsiveness (% of customers complains)
- Reporting on time
- Updated data base of operation activities
Required Skills
Behavioral Competencies
- Drive Results & Excellence
- Strategic Thinking
- Collaborations & Trust
- Commitment to development of self and others
- Executive Impact/Effectiveness
- Solution Orientation
Technical Competencies
- Shares the Vision - Enables the “feet on the street” to march in step by facilitating a common understanding of sales objectives and strategies, from global to local, by involving the team in creating their own compelling/ inspiring vision of the way forward.
- AFL
- Key Account Management
- Knowledge of SOP & Internal Systems - Demonstrates expert knowledge of GQS, SOPs & Internal Systems in order to guide development and modification of SOPs for common systems across Business Units including Subcontractors, and facilitate harmonization and consistent implementation of quality system and procedures
- Building Beneficial Relationships - Develops and applies knowledge of key customers and competitors, Builds and maintains relationships with media contacts and external service providers, Establishes and manages appropriate relationships with internal and external stakeholders, Able to engage and interact effectively with internal and external stakeholders, and customers, Is influential and persuasive, Able to assess and respond to customer needs, and evaluate customer satisfaction, Understands, recognizes and responds to human behaviours and motivators
- Auditing Skills - Specific audit requirements, Create the audit schedule, Conduct regular audits effectively and ensure compliance, standards and desired company policies and standards, Review and identify potential defects and their implications, Review audit documents and take inputs from business team to approve manufacturers, Define the gaps after discussions
- Knowledge of Statistical Tools - Statistical techniques and tools, Mathematical analysis, Statistical models
- Technology Use - Desktop applications, e.g., database; spreadsheets; query tools
Business Competencies
- Professional Certifications - Technical competencies /Accreditations; Membership subscriptions
- Product /service Knowledge - User support for various internal Information systems e.g Accounts, HR, Procurement
- Land Legal and Taxation Knowledge - Value added Tax (VAT), Data Privacy & Protection Laws
- Company Software Applications - Sharepoint, BOSS, Oracle, Campus, Payspace, Talent Force