Description:

Job Brief

The job holder will provide effective IT assistance across all aspects of the business and will provide backup and support to the IT Head. The job holder is responsible for supporting and maintaining Microsoft desktop and server operating systems and general maintenance of all IT-related hardware / software. The position provides exposure to a broad range of IT-related projects and activities. The incumbent will work in close collaboration with the Head of Department to provide insights on IT operations issues and project in progress. The role requires the candidate to be proactive as well as reactive to certain situations. He/ She is by nature confronted to challenges to deliver quality service to customers.

Detailed Job Description

• Provide technical support in the use of desktops and laptops, software and tailored business applications
• Set up and configure desktop and laptops, peripherals and assign security accounts as appropriate
• Diagnose and resolve technical issues. Implement corrective action procedures and/or escalate to IT Lead
• Administer domain user / computer accounts. Setting up new users and disabling expired AD objects in accordance with HR requirements
• Undertake IT projects as instructed by the IT Head
• Install authorized software to company laptops and desktops
• Ensure security patches, hotfixes and upgrades are applied and kept up to date on all desktops and laptops. To work in conjunction with IT Lead for Server-side patching
• Ensure Printer and PC parks lists are up to date at any given time. Ensure asset tags are available on ALL IT ASSETS
• Work with hardware vendors. Consistent record keeping on Laptops / IT equipment being sent for repairs To have an up-to-date list on what is under repairs at any given time with all references and details as to the equipment - problem, symptoms, etc
• Physical network troubleshooting. Patching, identification of ports and switches
• Responsible for managing backup tape rotation and ensure full logging is available
• Printer consumables management. Ensure all records are kept and online system up to date
• Ensure Board room and training rooms' IT equipment are kept tidy and are operational at all times
• Work extra hours to meet deadlines, as required and where reasonable
• Perform miscellaneous job-related duties as assigned by the IT Head
• Routines: Daily Backup tape rotation, Run weekly diagnostics on CCTV as outlined in CCTV verification procedures, Weekly communication with Service Supervisors for technical laptop verifications
• Assist in the procurement process of IT equipment
• End user training. Ensure first level training delivered as part of delivering quality service
• Perform basic administrative support duties as required to meet specific operational objectives

Major Requirements & Skills

• Relevant IT or Computer Science/ Engineering Degree
• Minimum of 5 years’ cognate experience
• Demonstrated understanding of IT Management
• Knowledge of computer systems, maintenance, server administration, installation, repair and troubleshooting
• Knowledge of computer networking, LAN, WLAN installation, configuration, troubleshooting
• Good interpersonal skills, should be able to interact with all staff across all level and cadre
• Creative, open to new ideas and ability to multi-task effectively
• Excellent communication and problem-solving skills
• Good planning and coordinating skills
• Good analytical skills
• Ability to work well in a fast-paced environment and under pressure

---