The Client Service Trainee serves as the primary
business contact for the client and is responsible for client satisfaction. The
CST is expected to consistently provide excellent customer service to accounts,
as well as represent client needs and goals within the organization to ensure
quality. In addition, the CST should build relationships with clients to
encourage new and repeat business opportunities.
Responsibilities
Responsible for all client
communications, conflict resolution, and compliance on client deliverables and
revenue.
Running every day morning
status meetings.
Reviews all major deliverables
(i.e. strategic brief, Contact report, Status report, Cost estimates, Task
sheets etc.) to ensure quality standards and client expectations are met.
Ensures that client issues are
dealt with in an efficient manner, informing the Account Director in your case
the Managing Director of any problems that may arise.
Owns the contract and contract
renewals for new work for an existing client.
Approves Change Orders and
invoices, and is responsible for payment collections.
Works closely with the project
team in order to maintain a continuous knowledge of project status in order to
identify potential issues and/or opportunities within or related to the
project.
Ensures that all processes and
procedures are completed, quality standards are met, and that projects are
profitable.
Aware and in pursuit of
opportunities for account growth and new business, involving the your superior,
creative support.
Communicates the client's goals
and represent the client's interests to the team.
Provides regular two-way
communication between the client and team, to provide strong team
representation and set proper client expectations.
Understanding of company
capabilities and service, and effectively communicates all offerings to the
client.
Reports to the Managing
Director, providing regular input on all account activity, including status and
call reports on a Daily basis.
Responsible for all client
communications, conflict resolution, and compliance on client deliverables and
revenue.
Keeping recording on Project
list for client reconciliation on year to year.
Full understanding on processes
of Client business, agency business and production.
Expectations
The candidates must have experience with events
Management skills required in
order to create, maintain and enhance customer relationship.