Position: SOCIAL MEDIA AND CALL CENTER ASSOCIATE.

Expired

Deadline: 17 Oct 2021.
Date posted: 04 Oct 2021.

Location:Dar es Salaam.

Description:

Job Brief

We are looking for a Social Media and Call Center Associate responsible for providing answers to customer queries through call center and social media platforms related to company products and services.

Job Responsibilities

  • Interact daily with customers via phone, social media platforms (Facebook, Instagram, Twitter, etc), and other forms of communication (email, chat, etc) to ensure the customer’s inquiry is responded to and resolved 
  • Monitor customer complaints on social media and reach out to provide assistance
  • Communicate courteously and effectively to understand issues from the customer's perspective
  • Ability to meet and exceed key performance and customer service goals such as Customer Satisfaction, Average Handle Time, and Quality Assurance
  • Makes every effort to retain our customers business and ensure satisfaction at every step
  • Keen to solve problems - do a little research to get the whole picture, and navigate towards customer-centric solutions within the parameters of established policies
  • Liaise with other departments to ensure seamless communication and successful resolution of company-wide inquiries, issues, concerns, etc.

Qualifications

  • Bachelor's Degree in Marketing, Business, Social Media or any related field
  • Minimum of 3 years of social media customer service and call center experience
  • Strong problem solving skills
  • Strong ability to multitask while maintaining customer and internal team communication
  • Ability to think strategically, assess opportunities, and provide creative solutions to complex problems while remaining flexible and adaptable
  • Strong analytical and critical thinking skills
  • Superior customer service and very good English communication skills (both written and verbal) with the ability to interact and support different levels within the company
  • Ability to adjust priorities and manage time wisely in a fast-paced environment
  • Commitment to teamwork through relationship-building, reliability, trust, and collaboration


Fill The Form to Apply
Upload your CV {Note:Should be 2mb or less and .pdf, .doc, .docx and .rtf formats}.
Incase you find any difficulties during your CV uploading, please send us your application direct to "cv@kprecruiters.co.tz" with your email subject “Application for Social Media And Call Center Associate position”.
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