Position: TOUR CONSULTANT.
Deadline: 02 Aug 2021.
Date posted: 21 Jul 2021.
Location:Dar es Salaam.
Description:
Job Brief
We are looking for a Tour Consultant to provide travel information and answers enquiries by Inbound and Outbound clients/ travellers/ tourists. The ideal candidate will be responsible for promoting and booking traveling arrangements for clients, assisting with database management and creating itineraries. The goal is to enhance satisfaction and acquire an expanding and dedicated clientele.
Job Responsibilities
- Research various destinations and means of travel regarding prices, customs, weather conditions, reviews, etc
- Diagnose the clients’ specifications and wishes and suggest suitable travel packages or services
- Organize travels from beginning to end, through booking tickets and accommodation, securing rental transportation, etc
- Supply travellers with pertinent information and useful travel/holiday material (guides, maps, event programs, etc)
- Collect deposits and balances
- Use promotional techniques and prepare promotional materials to sell itinerary tour packages
- Handle unforeseen problems and complaints and determine eligibility for money returns
- Attend conferences to maintain familiarity with tourism trends
- Create and update electronic records of clients
- Maintain relationships with clients
- Keep financial statements and documents
- Reach the revenue and profit targets
Requirements
- Degree/ Diploma/ Certificates in Hospitality, Travel, Tourism, Business or relevant field
- Proven five (5) years of working experience as a Tour Consultant
- Proficiency in English and Swahili. Knowledge of Gujarati or Hindi languages is an advantage
- Candidates with personal travel experience will be preferred
- Excellent knowledge of traveling software
- Exemplary sales skills and customer oriented approach
- Well versed in various areas of travel (domestic/international, business/holidays, group/individual etc)
- Ability to present, persuade and communicate effectively
- Demonstrable ability to handle crises