Position: RESTAURANT MANAGER.
Deadline: 02 Aug 2021.
Date posted: 21 Jul 2021.
Location:Dar es Salaam.
Description:
Position Summary
We are looking for a Restaurant Manager to lead all aspects of our client's business. The successful candidate will be responsible for delivering a high quality menu and motivate staff to provide excellent customer service.
Responsibilities
- Coordinate daily Front of the House and Back of the House restaurant operations
- Deliver superior service and maximize customer satisfaction
- Respond efficiently and accurately to customer complaints
- Regularly review product quality and research new vendors
- Organize and supervise shifts
- Appraise staff performance and provide feedback to improve productivity
- Estimate future needs for goods, kitchen utensils and cleaning products
- Ensure compliance with sanitation and safety regulations
- Manage restaurant’s good image and suggest ways to improve it
- Control operational costs and identify measures to cut waste
- Create detailed reports on weekly, monthly and annual revenues and expenses
- Promote the brand in the local community through word-of-mouth and restaurant events
- Recommend ways to reach a broader audience (e.g. discounts and social media ads)
- Train new and current employees on proper customer service practices
- Implement policies and protocols that will maintain future restaurant operations
Requirements
- Bachelor's Degree in Business Administration, Hospitality Management or Culinary is a plus
- Proven 5 years work experience as a Restaurant Manager or similar role
- Proven customer service experience as a manager
- Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
- Familiarity with any restaurant management software
- Strong leadership, motivational and people skills
- Acute financial management skills