Position: IT TECHNICIAN.
Deadline: 17 Jan 2020.
Date posted: 03 Jan 2020.
Location:Dar es Salaam.
Description:
Tasks & Responsibilities
- Installing and configuring hardware and software components to ensure usability.
- Troubleshooting hardware and software issues.
- Repairing or replacing damaged hardware.
- Upgrading the entire system to enable compatible software on all computers.
- Installing and upgrading anti-virus software to ensure security at the user level.
- Performing tests and evaluations on new software and hardware.
- Providing support to users and being the first point of contact for error reporting.
- Establishing good relationships with all departments and colleagues.
- Conducting daily backup operations.
- Managing technical documentation.
- Manage all AMC agreements with customers
- Upsell products and services when necessary
- Assist Technical manager and other senior management with any other requirements
- Learn and develop on all aspects of the business
Requirements
- Certification in IT related field
- Experience in computer networks and systems maintenance
- A+, Linux+ or Cisco Certified Network Associate accreditation advantageous
- Excellent written and verbal communication skills
- Good interpersonal skills.
- Proficient in database programming and software installation
- Attention to detail
- Good problem-solving skills