Description:

• Ensure that the Reception/ Office area is always clean and organized to comply with safety regulations
• Make sure all required licenses are valid at all time
• Ensure that operational activities are executed within allotted budget and timelines
• Efficiently making and returning phone calls or emails in a timely manner. Every call/ Email must be returned/ replied within the same day
• Process customer orders of products and services by entering orders into the computer system and ensuring that orders are filled correctly and on time
• Issue rent invoice in the required format at every beginning of each month for the customers who did not purchase required coffee amount
• Stay informed on all company services and products so customer inquiries can be answered correctly and on the spot
• Use the Order tool in the system for future orders to avoid late/ missing incomplete or forgotten orders
• Collect and record customer information including payment options, responsible personnel for future reference
• Handle customer complaints and questions regarding problems with orders and always make an update in the intranet
• Create invoice accurately only to customers with no overdue, for those with overdue seek permission to do so from the management before creating any invoice
• To make sure orders are delivered to customers on time with an invoice, and to make sure that returned signed invoice is filed in the office file
• Place calls to previous customers who have not placed orders recently to determine if there is something that could be done to regain their business again
• Make sure every customer the company deals with has its Data in the company system with the current contacts of the person responsible. (Data such as business name
• Physical and postal address, Telephone number, email address)
• Ensure each customer data are always accurate and up to date
• Update data in the company intranet, all communication with customer must be updated in the intranet
• Follow up on payment from customers in a friendly manner
• Follow up on customers who have not purchaser for over a month and give feedback through report writing in the intranet
• Provide excellent customer service in order to build and maintain strong relationship with customers
• Make sure each machine at customer location has an accurate serial number in the system
• Make sure that each machine’s serial number at customer location matches with that in our system at all times
• Count stock every Saturday of a week and if Saturday falls on weekend then the day before
• Make sure that the stock in the warehouse matches that in the system at all times
• Monitor product inventory
• Report and/or Assist in resolving problems and complaint raised by unsatisfied customers and to ensure customer complaints are handled and resolved accurately and quickly
• Prepare or maintain reports of records and other statistical and quantitative data
• Maintain positive client and vendor relationships
• Develop and implement plans to improve operational effectiveness and efficiency
• Provide support to all business units including administrative, marketing and other departments
• Look smart at all times. (white & clean blouse/shirt/ t- shirt and bottom of your choice

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