Position: SALES & OPERATIONS MANAGER.
Deadline: 15 Nov 2019.
Date posted: 29 Oct 2019.
Location:Arusha.
Description:
Job Summary
On behalf of our client, we are looking for a friendly, competent, organized, proactive and creative candidate responsible for running company operations smoothly while clients expectations are met and if possible, exceeded. The ideal candidate will be responsible for ensuring Vehicles, equipment, tools and all other assets are well looked after and maintained.
Job Responsibilities
Vehicles & Workshop
- Oversight of vehicle maintenance including documentation and filing of all work in the appropriate file
- Ensure all vehicles are compliant and up-to-date in terms of insurance, vehicle safety, SUMATRA
- Carry out vehicle checks with drivers pre/post trip
- Ensure hired vehicles meet the company standards
- Ensure tools and workshop equipment are well looked after (carry out monthly stock-take)
- Ensure workshop is clean and tidy at the end of each day
Storeroom
- Oversight of all camping equipment and mountain bikes
- Ensure all equipment marked out and in (before and after use)
- Recommend repair and or replacement of equipment when required
- Carry out monthly stock-take on all camping equipment
Trip Planning & Preparation
- Create trip plans
- Ensure bookings are made in a timely manner
- Ensure supplier payments are made on time
- Go through the itinerary with General Manager before the trip (think about meaningful, unexpected value-adds for each client/trip)
- Prepare cash for driver/guide or program facilitator
- Vehicle and equipment checks
- Meet and brief driver/guide or program facilitator and other crew before the trip (ensure crew know how to deliver on client expectations) – provide them with all required vouchers, tickets, and cash
On trip Operations
- Check-in with driver/guide each day to see how everything is going
- Check-in with client where appropriate (where possibly aim to meet clients at the start or end of the trip)
- Gather client feedback
Post trip Operations
- Meet with driver/guide or program facilitator to discuss the trip
- Balance all cash ensuring proper TRA receipts have been gathered (ensure that the receipts gathered are within budget)
- Obtain completed feedback forms from the driver/guide or facilitator
- Authorize payment of contract crew at the end of the trip once vehicle and equipment checks have been carried out and cash balanced
- Analyze client feedback and make recommendations where necessary
Other Responsibilities
- Work closely with sales staff providing them with whatever information they require
- Manage supplier relations
- Handle certain admin tasks such as banking, supplier payments, etc
- Work with TRA as and when required
- Work with the company accountant as and when required
- Oversight of the complete process of every single trip from beginning to end
Applicants Qualifications, qualities & requirements
- 3 years professional work experience
- Excellent spoken and written English
- Experience in working with Europeans and/or Americans
- Experience in the travel industry preferred but not essential
- Ability to work well in a small team
- Must be highly ethical and trustworthy
- Must be creative and proactive
- The applicant must be able to work closely with the GM, sales team (based remotely), and Administration Assistant in an efficient, professional, and friendly way
- Attention to detail is a critical requirement (any small mistake can negatively impact the experience of the client, potentially resulting in the company losing future business)
- The applicant must be able to create and follow checklists and systems in order to create an efficient and thorough workflow that ensures the success of all trips
- The applicant needs to be able to communicate with clients and suppliers clearly, efficiently and professionally (in person, on the phone and by email)