Description:

• Selling travel products & tour packages, and dealing with customer enquiries
• Liaising with travel partners, tour operators and hotels, to manage bookings, schedules & promotions
• Overseeing the smooth & efficient running of the branch
• Helping to promote and market the business, including sometimes away from the branch location
• Cash handling, key holding, data entry & retrieval, managing budgets, maintaining records and producing financial reports
• Ensuring that staff adhere to financial & operational procedures and that any training needs are identified and addressed
• Managing & motivating staff to meet targets, thus ensuring the profitability of the company
• Meeting regularly with company directors to provide feedback on branch & staff performance, and to take direction
• Dealing with staff welfare, disciplinary matters and customer complaints
• Ordering sales literature, stationery & disposables to ensure the efficient running of the branch
• Ensuring that all care is taken in following company & legislative directives for ensuring Health & Safety within the work place

• Should have minimum Bachelor's Degree, and relevant work experience of 5 years in Safaris, Tours, Travel, Hotels
• Knowledge of all Tanzanian tour products, northern circuit, southern circuit, Zanzibar
• A good administrator who can manage the team in Arusha from Tours consultants, to drivers/ tour guides, to accountant
• To be able to liaise daily with head office on all operational and finance matters, reporting to Tours Manager, MD and Directors
• To manage and coordinate all relationships with hotels, lodges, local authorities, and to be able to negotiate with them to get the best deals
• To be a go-to for the Arusha office for all matters
• Very honest with good integrity with money and customer management 

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