Position: IT SYSTEM ADMINISTRATOR.
Deadline: 10 Sep 2019.
Date posted: 02 Sep 2019.
Location:Arusha.
Description:
Opportunity Overview
We
are looking to engage an independent
IT System Administrator to support the company's software in Tanzania.
This position is
based in Arusha, and the ideal candidate will be contracted on a full
time independent consultancy basis and will report directly to the
proprietors.
Primary KPI
- Ensure
all customers are captivated by their company's experience
- Ensure
all first time system configurations are done right, first time
- Ensure
all customer training results in 100% of first time users adopting the system
completely
- Ensure all first level technical queries are addressed within 12 hrs
Principle Functions
- To fully and competently manage the system administration of all company user sites
- To ensure all customer installation are deployed efficiently
- To enter all customer configurations are completed efficiently and as
per the agreed specifications
- To ensure any additional changes to configurations are agreed,
implemented and where required, invoiced
- To ensure all existing company users are migrated efficiently to the new company
platform
- To ensure all new customer training is conducted professionally and
efficiently
- To ensure training costs remain within the prescribed budget
- To ensure that 100% of new users adopt the company system as their primary
operating software
- To identify and promote follow on modules to existing customers
- To identify and promote additional training revenues
- To ensure all first level technical queries are resolved to customer
satisfaction within 12 hrs
- To ensure all second level technical queries are escalated to relevant technical
support team
- To follow up and ensure all technical queries are addressed to customers
satisfaction
- To provide continuous feedback to assist development team plan future iterations of the software
Qualifications & Experience
- Relevant recognized IT qualifications
- Must have 5 years of IT System Administration experience in Tanzania
- Must have 5 years of multi software installation, administration and
configuration experience on 3rd part sites
- Must have customer support experience
- Must have fluent written and spoke English
- Must demonstrate exceptional inter-personnel skills
- Must demonstrate patience and the ability to explain processes in a
clear and concise manner
- Must be able to work independently with limited micro management
- Coding experience an advantage