Position: CAFE MANAGER.
Deadline: 10 May 2019.
Date posted: 25 Apr 2019.
Location:Dar es Salaam & Upcountry.
Description:
Job Overview
We are looking for a Cafe Manager to organize daily operations and motivate our staff to provide excellent customer service.
Responsibilities
- Manage day-to-day operations of the cafe
- Hire and onboard new wait staff and baristas
- Train employees on drinks preparation and proper use of coffee equipment
- Coordinate with vendors and order supplies, as needed (like takeaway cups, coffee, milk and other ingredients)
- Maintain updated records of daily, weekly and monthly revenues and expenses
- Add new menu items based on seasonality and customers’ preferences (for example vegan coffee drinks)
- Advise staff on the best ways to resolve issues with clients and deliver excellent customer service
- Ensure all cafe areas are clean and tidy
- Nurture friendly relationships with customers to increase loyalty and boost our reputation
Requirements
- Bachelor's Degree in Business Administration. Additional certification in Hospitality is a plus
- At least 5 years work experience as a Cafe Manager
- Hands on experience with professional coffee machines
- Excellent communication skills with the ability to manage and motivate a team
- Customer service attitude