Position: CALL CENTER SUPERVISOR.
Deadline: 17 Mar 2016.
Date posted: 12 Mar 2016.
Location:Dar es Salaam.
Description:
JOB SUMMARY
Supervisor essentially looks after a team of staffs, ensuring they give good customer service, turn up on time and are generally doing their job properly. In fact Supervisor will be a primary point of contact for both staffs and customers.
RESPONSIBILITIES
- Delegating tasks
- Monitoring the team performance
- Assisting the team by performing the tasks with them
- Helping with training and development
- Completing paperwork
- Handling complaints (from both staff and customers)
- Reporting to senior management / personnel when required