Description:

Job Summary

Car Rental General Manager ensures the profitability of the dealership by overseeing the various departments which include variable operations (sales & financing), fixed operations (service & parts), and the business office (accounting & administration).  Duties of the general manager include, but certainly not limited to, planning, motivating and coordinating the dealership management through leadership and solid business practices.

Job Duties

Job duties for a general manger include:

• Hiring all management positions, completing performance evaluations regularly and developing short and long-term goals for each department manager (includes administrative, sales, parts, collision and service departments).
• Planning and developing short and long-term goals and objectives annually, and submitting time projections to corporate management for approval.
• Effectively communicating with the comptroller/office manager on a weekly basis to review departmental forecasts and ensure consistency with annual projections.
• Paying close attention to daily operations, recommending and creating improved courses of action where necessary.
• Explaining the policies and procedures of the dealership to all employees and following up with employees to ensure that these issues are understood and followed.
• Providing dealership management with weekly reports on the financial condition of the dealership.
• Overseeing the monthly financial statement to ensure it is complete, accurate and submitted on time to the management/dealership owners.
• Coordinating with the business/administrative office to ensure that records and analyses are correctly maintained.
• Creating a good working relationship with lending institutions and manufacturer personnel and maintaining these relationships.
• Coordinating regular meetings with the managers of each department to ensure their profitability and efficiency.
• Overseeing the hiring and training of all department managers.
• Maintaining an enthusiastic attitude to build positive employee attitudes and morale.
• Overseeing and maintaining compensation plans for all employees.
• Creating cost-effective advertising programs and merchandising strategies for the dealership.
• Focusing on any customer complaints that department managers are unable to rectify and taking the necessary steps to resolve these complaints.

Job Requirements

• General managers should have at least three years of dealership sales and five years in a supervisory position.  Experience in other dealership departments is a plus. They must have strong leadership and organizational skills, and the ability to understand profit and loss statements and manage a large, diverse staff.
• General managers also must possess strong communication skills to deal with customers, employees and vendors.

Education Requirements

At least Degree in Business Administration or any related field

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