Position: CLIENT SERVICE TRAINEE.

Expired

Deadline: 15 May 2016.
Date posted: 09 May 2016.

Location:Dar es Salaam.

Description:

Main Function

The Client Service Trainee serves as the primary business contact for the client and is responsible for client satisfaction. The CST is expected to consistently provide excellent customer service to accounts, as well as represent client needs and goals within the organization to ensure quality. In addition, the CST should build relationships with clients to encourage new and repeat business opportunities.
 

Responsibilities

  • Responsible for all client communications, conflict resolution, and compliance on client deliverables and revenue.
  • Running every day morning status meetings.
  • Reviews all major deliverables (i.e. strategic brief, Contact report, Status report, Cost estimates, Task sheets etc.) to ensure quality standards and client expectations are met.
  • Ensures that client issues are dealt with in an efficient manner, informing the Account Director in your case the Managing Director of any problems that may arise.
  • Owns the contract and contract renewals for new work for an existing client.
  • Approves Change Orders and invoices, and is responsible for payment collections.
  • Works closely with the project team in order to maintain a continuous knowledge of project status in order to identify potential issues and/or opportunities within or related to the project.
  • Ensures that all processes and procedures are completed, quality standards are met, and that projects are profitable.
  • Aware and in pursuit of opportunities for account growth and new business, involving the your superior, creative support.
  • Communicates the client's goals and represent the client's interests to the team.
  • Provides regular two-way communication between the client and team, to provide strong team representation and set proper client expectations.
  • Understanding of company capabilities and service, and effectively communicates all offerings to the client.
  • Reports to the Managing Director, providing regular input on all account activity, including status and call reports on a Daily basis.
  • Responsible for all client communications, conflict resolution, and compliance on client deliverables and revenue.
  • Keeping recording on Project list for client reconciliation on year to year.
  • Full understanding on processes of Client business, agency business and production.
 

Expectations

  • The candidates must have experience with events
  • Management skills required in order to create, maintain and enhance customer relationship.
  • Extremely detail oriented.
  • Technical competence (understand software, hardware, networks, etc)
  • Motivated, goal oriented, persistent and a skilled negotiator.
  • High level of initiative and work well in a team environment.
  • Excellent written and oral communication skills
  • Handles stressful situations and deadline pressures well
  • Plans and carries out responsibilities with minimal direction 


Fill The Form to Apply
Upload your CV {Note:Should be 2mb or less and .pdf, .doc, .docx and .rtf formats}.
Incase you find any difficulties during your CV uploading, please send us your application direct to "cv@kprecruiters.co.tz" with your email subject “Application for Client Service Trainee position”.
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