Position: CALL CENTER AGENTS (3 POSTS).
Deadline: 17 Mar 2016.
Date posted: 12 Mar 2016.
Location:Dar es Salaam.
Description:
JOB SUMMARY
Call Center Agent deals with customers via telephone, Internet, e-mail and instant messaging. They work in telephone call centers or multimedia contact centers, handling a variety of functions, including customer service, technical support, telesales and customer contact. Agents make an important contribution to customer satisfaction by providing a prompt, efficient and courteous service to callers.Job Duties
- Obtains client information by answering telephone calls; interviewing clients; verifying information.
- Determines eligibility by comparing client information to requirements.
- Establishes policies by entering client information; confirming pricing.
- Informs clients by explaining procedures; answering questions; providing information.
- Maintains communication equipment by reporting problems.
- Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
- Updates job knowledge by studying new product descriptions; participating in educational opportunities.
- Accomplishes sales and organization mission by completing related results as needed.
SKILLS AND QUALIFICATIONS
Verbal Communication, Phone Skills, Listening, Data Entry Skills, People Skills, Informing, Customer Focus, Customer Service, Attention to Detail, Professionalism, Multi-tasking, Computer Knowledge.