Position: INSURANCE LOSS ASSESOR.
Deadline: 15 Feb 2019.
Date posted: 11 Feb 2019.
Location:Dar es Salaam.
Description:
Role Summary
On behalf of our esteemed client, we
are looking for Insurance Loss Assessor to proactively investigate claims and
report back to the insurer.
Key Accountabilities
- Carry out on site enquiries and
investigations as required
- Obtain high quality information
by investigation in a timely manner (supported where required by site
notes, photographs, witness statements, and other appropriate evidence) so
as to be able to properly conclude on policy liability, legal liability,
quantum, subrogation and risk management issues in Compliance with
prevailing client requirements
- Preparation of reports in the
appropriate format, ensuring that they demonstrate the added value of our
involvement
- Where appropriate, ensure the
correct use of preferred suppliers/consultants/experts
- Communicate effectively and
proactively with all relevant parties by the most effective and
expeditious means, prioritising the use of telephone and email contact
- Ensure Insurers (and brokers if
appropriate) are kept fully updated on all relevant matters throughout the
life of the claim
- Ensure all relevant parties have
a clear understanding of the role of the adjuster, the process and
requirements at any one time
- Maintaining detailed and
accurate records of all site visits, meetings discussions, decisions and
key milestones
- The proper escalation of claims
or issues either outside license or as required by company procedures
- Actioning of any complaints in
accordance with company procedures
- Manage workloads and diary
systems so as to ensure a high level of compliance with prevailing service
standards
- Ensure that files (electronic
or paper) called for audit (internal or external) are reviewed and
supplied in a timely manner, ensuring they have been reviewed, are
complete, legible and accurate from a process and technical perspective
- To meet prevailing revenue and
output targets
- Willingness to work flexibly
outside normal working hours
- Willingness to work flexibly
outside normal geographical area when surge or other circumstances
require, supporting other divisions as appropriate
- Seek to identify innovative
solutions to all claim issues and minimise elapsed time of claim
lifecycles
- Maintain a high degree of
knowledge and usage of company IT systems
- To maintain a high degree of
knowledge and competence in respect of technical issues pertinent to
liability claims
- To act at all times in a smart,
professional and courteous manner
- To participate positively and
constructively as a team member, sharing knowledge and providing feedback
and suggestions
- To support promotional and
marketing activity as required, seeking to identify new business leads
wherever possible
Qualifications Required
- BSc. in Insurance and Risk
Management
- At least 4 years working
experience as a Insurance Loss Assessor or Insurance Claims Inspector
- Excellent communicator with
sound negotiation and investigation skills
- Ability to work both as part of
a team and under own initiative
- Ability to work accurately
under pressure, adhering to strict deadlines and service standards
- Good degree of IT
literacy/competency
- Ability to maintain a flexible
approach at all time