Deadline: 13 Jun 2018.
Date posted: 30 May 2018.

Location:Addis Ababa - Ethiopia.


Major Activities

  • Promoting existing tourist attractions through advertising campaigns, developing promotional literature including artwork, writing press releases and copy for tourism guides/newsletters
  • Develop brochures, websites and other media marketing tools
  • Plan and arrange tour packages, excursions, and day trips
  • Determining an itinerary, arranging for tour escorts
  • Making travel and accommodation reservations
  • Offering face to face and telephone advice to customers
  • Maximizing sales and customer holiday experience by suggesting upgrades
  • Offering excellent customer service, dealing with complaints in a calm and diplomatic manner
  • Keeping product and brand knowledge up to date whilst having in-depth knowledge of the company's brochures and destinations
  • Working to sales targets
  • Communicate a range of information on itineraries, destinations and culture
  • Liaising with coach operators, airlines, hoteliers and resort reps
  • Agreeing service levels, contracts and costs
  • Confirming customer names with airlines/hotels
  • Collecting, evaluating and responding (as appropriate) to customer feedback
  • Using market research information to guide decisions
  • Handling bookings, invoicing and issuing of tickets
  • Predicting profits or number of bookings
  • Welcome groups of holidaymakers at their starting point and announce details of travel arrangements and stop-over points
  • Check tickets and other relevant documents, seat allocations and any special requirements
  • Help with passport and immigration issues
  • Make sure all travel arrangements run according to plan and that accommodation, meals and service are satisfactory
  • Ensure that the tour is running smoothly for individual members of the group
  • Deal with emergencies, such as helping a holidaymaker who is ill or those needing to contact family members urgently
  • Make contact in advance with places to stay or visit to check details and arrangements
  • Advise about facilities, such as sights, restaurants and shops, at each destination

Requirements & Skills

  • Bachelor of Art in Tourism field and and a minimum of 5 years experience
  • A demonstrable interest in travel
  • Foreign language skills
  • Integrity
  • Excellent interpersonal skills
  • Communication skills
  • Customer service skills
  • Organizational skills
  • IT skills
  • Commercial awareness
  • Good time management skills


English is a major language, and should know at least one of these languages (French, Russian, Greek, Italian, Portuguese or Spanish)

Fill The Form to Apply
Upload your CV {Note:Should be 2mb or less and .pdf, .doc, .docx and .rtf formats}.
Incase you find any difficulties during your CV uploading, please send us your application direct to "cv@kprecruiters.co.tz" with your email subject “Application for Tour Operator Officer position”.