Description:

Position Summary

On behalf of our esteemed client from Freight & Logistics industry, we are seeking to hire an experience Client Relationship to manage the clients' expectations and provide the platform and guidance in achieving highest services to the company's Customers.

Job Responsibilities

• Driving creative problem solving initiatives throughout all the Client Relationship functions.
• Ensure all Client Relationship functions are fully aware of all operations and that they are fully trained on all required systems internal and external dictated by the industry.
• Ensure that quality feedback is always provided in a timely manner to all clients.
• Advise clients on Clearance & Forwarding requirements and ensure timely submission of appropriate documents to facilitate opening of respective operation files.
• Actively liaise with the Operations Manager to co-ordinate and streamline all operations to best suite our customer's requirements.
• Monitor and keep data of all costs/incidentals pertaining to clearance/movements.
• Manage the efficiency of all Pro-Forma to Final Invoice processes
  
• Continually look to improve processes and procedures, and assist in creating & maintaining accurate internal Standard Operating Procedures at all times
• Have an overall responsibility to take an active, daily role in maintain the highest Health, Safety & Environment & Quality standards in the company

Qualifications

• A bachelor's degree in Operations Management/Supply Chain Management or any related field
  
• 4+ years experience in freight forwarding & Logistics industry
• Must have prior experience in operational customer relations
• Proficiency in Microsoft Office Suite packages (Word, Excel, Power Point)
• Fluent written and spoken English and Kiswahili
• Should be able a team player, honest and upholds integrity

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