Description:

Job Summary

Marketing Manager is responsible to develop and foster business through pro-active direct sales, marketing, telemarketing, direct mail, appointment calls and tours of the hotel. Also develops strategic action plans for Hotel to drive measurable, incremental sales revenue.

Major Responsibilities

• Maximizing a hotel revenues by developing programs to increase occupancy and make profitable use of its accommodation, meeting and leisure facilities
• Maintaining awareness of the factors that influence the Hotel industry and gain a deep understanding of the needs and attitudes of a Hotel customers
• Coordinating marketing and promotional activities to meet customer needs, and work closely with other Hotel staff to ensure customers are satisfied with the facilities and their time
• Responsible for Corporate and Travel Agent Room Sales for the Hotel
• Clear understanding of the Hotel business strategies then set goals and to determine action plans to meet those goals
• Identify new markets and business opportunities and increase sales
• Represent Hotel in various events and exhibition
• Implementing all sales action plans related to my market areas as outlined in the marketing plan
• Provide the highest quality of service to the customer at all times
• Supporting Hotel service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience
• Attending all department and hotel meetings as necessary
• Developing relationships within community to strengthen and expand customer base for sales opportunities
• Building and strengthening relationships with existing and new customers to enable future bookings
• Acquiring and developing new business accounts and preparing sales proposals for clients

MAJOR REQUIREMENTS

• Bachelor Degree in Business Administration, Marketing, Hotel and Restaurant Management, or any related field
• 3+ years experience in the Sales and Marketing department from Hotel industry
• Proven success in a similar role and environment
• Empathy towards your customers and colleagues
• Pride and attention to detail
• Polished personal presentation with Warm, confident and hospitable personality
• Think clearly and quickly, maintain concentration and make concise decisions in pressure situations
• Prioritize, organize and follow up
  

---